Frequently Asked Questions

This page is dedicated to providing answers to the most frequently asked questions I receive.

If you have a question not listed below or your enquiry remains unanswered, please contact me here and I'll try my best to help.

Yes, every single one of my straps is completely handmade.

Each strap is handcrafted and hand stitched by myself using traditional methods and techniques. No machines are used during manufacture, I only use hand tools.

All my straps are made to order and are subject to an average 2-4 week lead time.

Turnaround times are based on current order volumes so can vary depending on seasonal demand, however, I will always endeavour to fulfil your order as soon as possible.

All orders will be shipped via Royal Mail using the most appropriate tracking and signature service. Please note, these services will require a signature for delivery.

Shipping fees are as follows (prices will be added to your cart upon checkout):

* In some countries the “Royal Mail International Tracked & Signed For” service is unavailable, in these instances your order will be sent via “Royal Mail International Signed”.

I am unable to make changes to or cancel orders after they have been confirmed.

May I kindly suggest that you choose your product carefully before confirming your order, and contact me with any questions or concerns you may have prior to making your purchase.

Due to the bespoke nature of my products, all sales are final.

Every single strap is made to order exclusively to your exact specifications, as such I am unable to accept returns & exchanges, or issue refunds.

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